The psychology of the cold call
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Guide · Printable card

The 10-minute routine. Before every block.

Most reps go from a cold desk straight to the first dial and wonder why the first ten calls feel bad. This is a ten-minute routine that gets you ready, and a one-page card you can print and put next to your phone.

The short answer

The short answer

What should I do before a cold call block? Spend about ten minutes: name the nerves, say your opener out loud twice, practice three objections out loud, set the number of dials you will make, remove distractions and start. Afterwards, spend a minute counting dials, conversations and meetings.

The six steps

MinutesStepWhat you do
1Name itSay what you feel before dialing: “this is the Flinch” or “this is me rehearsing again.” Naming the pattern takes the weight out of it. Which one is yours?
2Say your openerOut loud, twice, in your own words: your name and company, then your reason for calling. Not in your head.
4Three objectionsPick three from the practice mode. Say your answer out loud in under 15 seconds, then see ours.
1Set your numberWrite down how many dials you will make in this block. Count dials, not yeses.
1Clear the deskClose the tabs, silence the notifications, open the list and start the timer.
1DialMake the first call before you decide you are ready.

Why it works

The first calls of a block are the hardest because everything is cold: your voice, your opener and your nerve. The routine warms each of them up before a real prospect is on the line. It also stops prep from quietly turning into more prep, which is how the Rehearser spends the whole block. Ten minutes is a hard limit, and the last step is a dial.

Get the card

A one-page version with the six steps, the timings and a line for your dial target. Print it and put it next to your phone.

Download the card (dark, for screens)

Download the print-friendly version (white, saves ink)

After the block

Spend one minute writing three numbers: dials, conversations and meetings. That is all. Over two weeks they give you a baseline, and a baseline is how you set a target that fits you. Read how many cold calls a day to see how to use it.

Try it today

Do the routine before your next block, then open the call-block timer to count your dials.

Questions people ask.

What should I do before a cold call block?
Spend about ten minutes: name the nerves, say your opener out loud twice, practice three objections out loud, set the number of dials you will make, remove distractions and start. Afterwards, spend a minute counting dials, conversations and meetings.
Is there a printable version?
Yes. The one-page card is free to download and print. It has the six steps, the timings and a place to write your dial target.
Why practice out loud before dialing?
Saying an answer out loud trains your mouth and your pacing, which reading a script does not. It also makes the first real objection of the day feel less new.

Sources

  1. Method: The Dial Lab coaching practice, not a study. See how we grade evidence on the research page.
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