What it usually means
They feel exposed. The call felt like an intrusion, and they want to know it was legitimate.
What to say
From a business directory where you're listed as [title]. I'm calling because [reason line]. If you'd prefer I don't, I'll take you off my list.
Replace anything in brackets with your own words before you say it.
Why it works
A plain, honest answer addresses the real worry, and offering to remove them hands back control. People who feel in control tend to relax instead of hanging up.
Other ways prospects say it
- “Where did you get this number?”
- “How did you find me?”
- “Who gave you my number?”
Same reflex, same response. Type any version into the Objection Lookup to check.
If they push back again
If they're upset, apologize once, offer to take them off your list and do it. A respectful exit protects your reputation for the next call.
The pattern behind every objection
Acknowledge it with something short and human, ask one question about what sits behind it, then propose a small next step with two options, or exit cleanly. Handle each objection once, never argue it, and log every one so you can see where your message or your list is weak.